‘FAST Blender Addons’ Refund Policy

At fast-blender-add-ons.com we aim to ensure you are fully satisfied with every purchase . However, we understand that sometimes issues arise. Rest assured, we’ve got you covered with our 30-day money-back guarantee, covering:

• Faulty products
• Products that fail to perform as advertised
• Accidental purchases, excluding downloaded products and bulk orders

For more details, please refer to our Product Refund FAQs below.

Step 1: Contact ‘FAST Blender Addons’ Support

Ensure ‘Verbose Tooltips’ is activated in the ‘Extras Menu’ of the ‘FAST Menu’ to access comprehensive tooltip documentation. If the product still falls short of your expectations or appears misrepresented, we urge you to contact our support team. We pride ourselves on the extensive support we offer and are eager to resolve any issues or discrepancies.

Should the product malfunction or not meet expectations, our team will work tirelessly to address these concerns. We’re open to making necessary enhancements to align the add-on with your needs, as long as these adjustments fit within our vision for a complete television production tool in Blender.

Step 2: Requesting a Refund

If, after following Step 1, your issues remain unresolved, you have the option to request a refund. Our goal is your satisfaction, and if we’re unable to meet your expectations through adjustments or fixes, we respect your decision to seek a refund.

To start a refund request, please provide us with:

• The name of the product you’re returning.
• Your order number.
• A detailed explanation for the refund, which aids us in enhancing our products and services.

After receiving your request, we will review the issue. Provided you’ve followed Step 1 and your request falls within 30 days of purchase, a refund will be processed. While our dedication to correcting errors and improving our add-on remains unwavering, we understand that a refund may sometimes be the best resolution.

Note: This policy does not cover partial refunds due to price changes.

Understanding Our Refund Policy: Key Points

For a comprehensive understanding of our refund policy, this section addresses some frequently asked questions regarding refunds.

• Lack of product knowledge: We expect customers to have a basic understanding of their purchase. fast-blender-add-ons.com offers detailed documentation and support for product usage. Failure to utilize the product due to lack of knowledge does not qualify for a refund.
• Post-purchase price adjustments: Unfortunately, we do not offer refunds for price differences if a product goes on sale after purchase. Our sales are well-publicized in advance.
• Defining “accidental purchase”: This term applies to unintended items in your cart or selecting the wrong product version. It does not cover downloaded products or bulk orders.
• Faulty or misdescribed products: Eligible for a refund if reported within 30 days post-purchase, following an attempt to resolve issues as outlined in Step 1.
• Incorrect product purchases: Refunds are available, excluding for bulk orders, for items mistakenly left in your cart.

Requesting a Refund:

If the product doesn’t meet your expectations, please:

1. Attempt to resolve the issue by contacting us (refer to Step 1).
2. If unresolved, request a refund by providing the product name, order number, and a detailed issue description.

Refund Process:

Refunds are issued to the original payment method. Credit card refunds may take several days, while PayPal transactions should process within one to two days.